City Administration
The Mayor's Office and City Clerk oversee daily operations, billing, business licenses, and public records.
Mayor Laura Thomas
(606) 666-7069Our city is our shared responsibility. Each department below works to keep Jackson safe, clean, and welcoming. Reach any department directly using the contact information provided, or call City Hall and we'll point you in the right direction.
Police Department
Dutifully serving and protecting the citizens and visitors of Jackson, 24 hours a day.
Emergency Call 911
Non-emergency: (606) 666-2424
Fire & Rescue
Led by Chief Chase Deaton and Assistant Chief Charles Noble, protecting lives and property across the city.
Emergency Call 911
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Municipal Waterworks
Delivering clean, safe drinking water and managing billing and new-service requests for residents.
Billing (606) 666-2056
Pay your bill online
Public Works & Sanitation
Curbside collection, street maintenance, and keeping our neighborhoods clean and well-kept.
Service Weekly pickup
City Hall: (606) 666-7069
Parks & Recreation
Douthitt Park, youth sports, and community events that bring families together year-round.
Hours Park open 6 AM – 10 PM
See programs & events
Housing & Community Development
Building a Better Tomorrow
The City of Jackson is committed to disaster recovery and affordable housing efforts that give every resident a voice — regardless of background or income. We share these documents to keep our community informed and involved.
- Citizen Participation Plan — how you can share your thoughts on our community's housing needs, our process for public meetings, and how to submit feedback.
- Language Access Plan — how we ensure federally funded programs are accessible to residents who do not speak English as their primary language, including translation at public hearings on request.
Not sure who to call?
City Hall staff are happy to help you reach the right department. Give us a call during business hours, or send us a message any time.
Contact & Directory