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FAQ’s

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Police Records & FOI Requests

Freedom of Information Requests may be made by contacting us directly. Please note that active investigations may not be subject to a open records request. To request a copy of a report or make a formal Freedom of Information request, please contact us at (606) 666-2424 or send us an email.

Email Jackson PD

Police Report Pricing

Only those directly involved in the investigation of a crime or the drivers/occupants/owners/operators of motor-vehicles involved in a collision are entitled to a copy of a report. All others must make an official request for the report. If the case is still under investigation, you will not receive a copy of the report until the investigation is complete.

A fee of $5 per collision report is required and payment is expected prior to delivery of the report. Reports which include pictures attached to compact disc require an additional fee of $25 per report.


  • 01. How do I contact the Mayor?

    Please call City Hall at (606) 666-7069 during normal business hours.

  • 02. How does someone become a Jackson General?

    Please contact the Office of the Mayor at (606) 666-7069 for eligibility.

  • 03. How do I report a water leak?

    Please call Waterworks Billing Office at (606) 666-2056 during normal business hours. If outside of normal business hours, please contact the Jackson Police Department at (606) 666-2424 to report major waterline breaks.

  • 04. I have a complaint. Who do I talk to about my concerns?

    Depending on the type of complaint, your complaint may be better handled by a specific department head. If you are unsure who to contact, please call us at City Hall at (606) 666-7069.

  • 05. How do I register to pay my water bill online?

    For first time visitors, visit http://www.jacksonmunicipalwater.com/pay-online/. Next, after reading the terms of service, click "I Accept". Below the "User Name" box, click "Consumer Registration". You will be required to complete all requested fields before registration is complete. Please note, your email address will be your login ID. To help ensure delivery of your registration email, please add "noreply@utilitybillingsystem.net" to your email address book or Safe Senders list.


    If you require further assistance, please contact the Waterworks Billing Office at (606) 666-2056 during normal business hours.

  • 06. How do I obtain a permit to host a special event downtown?

    Please call City Hall at (606) 666-7069.

  • 07. What is the Sanitation Service schedule?

    *Pick up begins at midnight


    Mon & Thurs Wednesday Tues & Fri
     Railroad Street / South Jackson  Dumpsters  All of Town
     Picnic Hill  (1 day pick up)  Lower Main Street
     Cherry Street    Sue Clair's Trailer Courts
     Lakeside    Hospital
     Panbowl    Brewer's Trailer Court
     Slone Trailer Park    King's Ridge
     Behind Rose Brother's Shopping Center    Mullins Trailer Court
     Around Block